When will a decision be made ?

Your caseworker will try to make a decision on your case within 33 working days from the date of your application. You will be informed of the decision in writing.

If a full housing duty is accepted, we will continue to provide you with temporary accommodation until settled accommodation can be found for you.

If we make a decision that you do not meet all of the homelessness criteria then we do not have a duty to find you settled accommodation. We do, however, have a duty to give advice and information on what other housing options may be available to you, for example, getting a deposit bond for private rented accommodation.

What if I disagree with your decision?

If you disagree with the decison that has been made on your case, or the suitability of accommodation offered to you, then you have a right to request a review. Further information on how to ask for a review will be sent to you with your decision letter. You will need to send your request in within 21 days from when you received your decision letter, or offer of accommodation letter.

The review will be carried out by a Senior Officer or an independent consultant who will not have been involved in the orginal decision on your case.

A decision will be reached normally within 8 weeks from the date of request for a review, however, it is anticipated a decision would be made before this.

You, or a representative on your behalf, will be invited to provide additional information or evidence that you wish the Senior Officer or consultant to take into consideration whilst conducting the review.

You will be informed of the decision in writing.

Contact Us

The first step you need to take is to contact the Housing Options Team:

Housing Service
Council Offices
LL77 7TW

01248 751850
01248 752168
01248 752225
01248 751849 

Office Hours:
Monday to Thursday
8.45am – 5.05pm
8.45am – 5.00pm

Out of Hours Number:
01248 750057